Ordering Online

We accept all Major Credit Cards (Visa, Mastercard, Discover, AMEX).

Your order will be processed within 24 hours, 99% of the time.  If an item is
backordered, we will contact you to either arrange for a different product, put
your item on hold or issue an immediate refund.

We will not intentionally sell to any minor and you have to be 18 Years or older to complete the order.  By submitting the order through our website, you legally accepting our ordering policy and that you are 18  years or older.

Ordering By Phone

You can place your order over phone. Please have your order ready along with your
Credit Card and Shipping information before you call.

Call us toll-free: 800-724-2779 from 9:00 AM - 5 PM CST, Monday - Friday

Ordering By Mail

You can place your order by mail.  Please complete the checkout process online,
choose the "Check/Money Order" option during checkout.  Complete the checkout
and print the confirmation page.  Send you printed confirmation page and payment to:

Supplement Kingdom
273 Covenant Square
Biloxi, MS 39531

Site Security

We have teamed up with one of the best (in our opinion "THE BEST") IT companies
in the Industry.  Our Servers are continually monitored, protected against Hacker attacks
and updated with the latest software upgrades. 
We use state of the art SSL certificates from Comodo with 128-bit or 256-bit (if browser
capable) encryption.  Your Payment Information is protected by McAffee SECURE site security
during your visit at SupplementKingdom.com.
We use Industry Leader Authorize.net for our Credit Card processing.

On Orders over $1000.00 we may request additonal information and ask to complete a
Credit Card Authorization Form.
Once you complete the form, please fax it to: 228-388-2548
You must also include the following with your completed form:

• Front and back copy of your credit card for verification purposes
• Front Copy of your drivers license
  

Shipping Options

UPS Ground - 2-5 Business Days (USA Only)
USPS Priority - (USA, PO Boxes) 2-3 Business Days
USPS Priority - (Alaska, Hawaii, APO/FPO) 4-12 Business Days
International - (All Countries Other Than USA) 3- 12 Business Days 

International Customers:

• International shipping is calculated by weight of your order at checkout.
• International Shipping may be delayed by Customs as much as 2 weeks in
  addition to your delivery times.  
• We have no control over these delays and will not issues refunds on shipping charges
  on confiscated or returned packages from Customs Agents of your Country.
• No Refunds are issued on confiscated products, please ensure that the products you order
  are allowed for your country.
• We are also NOT PREMITTED to mispresent the contents of your package

Adressing Errors

If your order was placed with an incorrect address due to customer error and your package will
have to be re-routed after leaving our location, we will charge an additional $10 fee before any
address correction can be made.
Shipping Labels are generated directly from the information provided by the customer.
Please make sure your shipping information is correct, since our Shipping company charges us a
$10 fee for any address corrections.

Military APF/FPO Info

We ship many packages to APO/FPO every week.  Please choose the USPS Priority Mail Option
when placing your order, since all APO/FPO addresses are treated the same as domestic.

SupplementKingdom.com will not be held responsible for and lost, delayed or damaged
shipments to APO/FPO addresses.

How to Fill-In Your APO/FPO Address:

1. Choose the USPS Priority Mail shipping option
2. Fill in your address in the following format:

John Doe
1-234 INF / A Co 8-01 AB
Unit #1234
APO, AE 090909-1234
United States 

Tracking Information

UPS Tracking information will be made available to each customer once a tracking number is generated. You can track your order at our website.

USPS tracking information will be made available to all customers and can be tracked at our website. Please note that USPS tracking info might not show any new updates until it reaches a regional hub near the destination.  There is no need for concern if your tracking info does not update for several days.

Product Information  

ALL PRICES ARE SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE! 

All Drink Sales are Final.

Due to the Heavy Weight and Shipping Costs, No Returns Will Be Accepted for Drinks.

Also, orders containing drinks (RTD's, 12 and 24 bottle cases, etc.) must be shipped to a physical address. We prefer to ship drinks via UPS.

Backorders 

Usually backorders are caused by Manufacturer production/shipping delays. 
We will contact you if a product is on backorder and make additional arrangements with you.

Incorrect Product Shipments

If you receive an incorrect product with your shipment, please contact us at once to correct your order as quickly as possible.  Please do not open the product or it will void your right to return it. 

Returns

You must call us during our normal business hours for a return authorization and instructions from one of our customer service representatives prior to returning any merchandise. Merchandise must be returned at your expense in unopened and perfect condition in order to receive credit. We do not allow any nutrition bars or Drink orders to be returned for credit. A return authorization must be given or we may refuse the package.
Shipping charges will be deducted from your refund for unopened merchandise returned within 30 days of your receipt of shipment. No product returns will be accepted after 30 days.